Effective August 18, 2026 | Version 2.6
Shades By Mia Casa will provide the custom products and services described in the Agreement with professional care. Because every project is made to order and every installation site is different, these Terms also define the approvals, site conditions, product characteristics, and responsibilities that allow us to deliver a successful result.
These Project Terms & Conditions (the “Terms”) form part of each estimate, proposal, invoice, change order, work authorization, specification, drawing, or other order document issued by Shades By Mia Casa (collectively, the “Proposal”) to the customer identified in the Proposal (“Client”). The Proposal and these Terms together are the “Agreement.”
Client accepts the Agreement by signing or electronically accepting it, paying a deposit, directing the Company to begin procurement or production after having an opportunity to review these Terms, or accepting delivery or installation. If documents conflict, the order of control is: (1) a later signed Change Order; (2) the signed Proposal and approved specifications; (3) these Terms; and (4) catalogs, samples, renderings, marketing materials, and website content.
Only written commitments contained in the Agreement are binding. Client represents that the signer has authority to bind the property owner or purchasing entity and that any designer, architect, contractor, property manager, or other representative designated by Client may give approvals and instructions on Client’s behalf. For trade or commercial orders, the purchasing Client remains responsible for end-client approvals and payment unless the Company expressly agrees otherwise in writing.
Unless the Proposal states otherwise, pricing is valid for 30 days and is based on the stated quantities, selections, measurements, access conditions, installation method, and schedule. Prices may be corrected before production for a clear clerical or calculation error, discontinued material, manufacturer price change, or materially different field condition; Client may then approve the revision or cancel the affected unproduced item and receive a refund of amounts paid for that item.
Sales tax, permits, engineering, lifts, scaffolding, union labor, after-hours work, specialty anchors, patching, painting, electrical work, parking, tolls, freight, storage, building fees, and other project costs are included only when expressly listed. Additional work requires a written Change Order or written approval describing the price or method of pricing.
Any statements regarding energy savings, sound reduction, UV protection, privacy, heat control, automation responsiveness, or similar performance are estimates or product characteristics, not guarantees of a particular utility bill, decibel reduction, interior temperature, security result, or uninterrupted service unless the Proposal contains a specific written performance commitment.
Before production, Client must review and approve the applicable product type, fabric or material, color, finish, lining, opacity, mount, control side, hardware, trim, fullness, stack direction, motor and control type, quantity, and drawings or specifications. Approval confirms the design choice and intended use. A dislike of an approved selection, scale, texture, color, stack, fullness, light level, or view-through is not a defect.
Samples are representative only. Actual color and texture can vary with lighting, screen displays, production runs, dye lots, natural materials, and the size of the finished treatment. The Company will not substitute a materially different visible fabric or finish without Client approval, but manufacturers may replace hidden or non-decorative components with functionally equivalent parts.
Company field measurements apply only to products the Company has agreed to furnish for the measured openings. Measurements supplied or changed by Client, an architect, contractor, designer, or another vendor are used at Client’s risk unless the Company remeasures and accepts them in writing. Openings must be substantially complete, with final floors, ceilings, trim, millwork, tile, cabinetry, and window systems in place. Construction changes after measurement may require remeasurement, remanufacture, a Change Order, and a revised schedule.
Custom-made products: Except to the extent required by applicable law, every product is custom-made or procured for the specific project and cannot be resold in the ordinary course.
Upon Client’s acceptance of the Proposal or payment of the deposit, whichever occurs first, the order is final and may not be canceled, returned, exchanged, or refunded, except as required by applicable law. The Company may immediately begin design, measurement coordination, procurement, material ordering, fabrication planning, or production. Deposits are applied to these services and committed project costs and are nonrefundable to the fullest extent permitted by law.
No change is effective unless approved in writing; changes can affect price, compatibility, appearance, warranty, and delivery.
For Client’s Own Material (COM), Client is responsible for providing adequate yardage, correct identification, and timely delivery. The Company is not responsible for latent defects, mislabeling, colorfastness, shrinkage, stretch, flame rating, performance, or suitability of COM. Extra work caused by flaws, shortages, repeats, or unexpected handling characteristics is chargeable. Unused COM will be returned only if requested before project completion; shipping and handling may apply.
A 60% deposit is due before the order is released to production. The remaining 40% balance is due two (2) business days before the scheduled delivery or installation. For phased projects, the remaining balance for the applicable phase – or, if the Proposal is not allocated by phase, the full remaining balance – is due when the products are ready for the first scheduled installation, unless the Proposal states otherwise.
The Company may pause procurement, fabrication, delivery, installation, programming, warranty coordination, or other performance while any required payment or approval is outstanding. Client must pay all undisputed amounts when due and may not withhold the entire balance because of a minor punch-list item affecting only part of the work.
Past-due amounts accrue a finance charge of 1.5% per month (18% per year simple interest), or the maximum lawful rate if lower, from the due date until paid. Client is responsible for lawful returned-payment charges, chargeback costs, storage, remobilization, and reasonable collection expenses. To the extent permitted by law, title to uninstalled products remains with the Company until paid in full; risk of loss passes to Client upon delivery to the project site or Client’s designated storage location.
Lead times and installation dates are good-faith estimates, not guarantees. Timing begins only after the Company has received the required payment, final approvals, complete specifications, acceptable measurements, and a site that is ready for the next step. Split shipments, material holds, dye-lot issues, freight delays, manufacturer backorders, customs, building restrictions, and other conditions may change the schedule.
If Client is not ready to accept delivery or installation within 10 business days after notice that products are ready, the Company may move the products to storage, invoice reasonable storage and handling charges disclosed to Client, and treat the balance as due. Storage is at Client’s risk except for damage caused by the Company’s failure to use reasonable care.
A reserved installation, delivery, measurement, or service appointment canceled or rescheduled with less than 24 hours’ notice – or lost because of no access, missing building authorization, unavailable elevator, unfinished openings, unsafe conditions, or absent decision-maker – is subject to a $500 rebooking/remobilization fee. The fee does not apply when the Company cancels, and the Company will reschedule its cancellation without a rebooking fee.
Client must provide safe, timely access to the project and a clear working area of approximately six feet around each opening. Before the crew arrives, Client must remove or protect furniture, artwork, electronics, valuables, fragile items, plants, rugs, and personal property; secure children and pets; and identify any restricted or sensitive areas. Moving unusually heavy, delicate, built-in, or high-value items is not included unless stated in the Proposal.
Client is responsible for association, landlord, condominium, architectural-review, security, work-hour, loading, parking, elevator, access, and permit requirements. The Company will reasonably provide available insurance certificates and product information, but costs or delays caused by approvals, escorts, union rules, building deposits, engineering, parking, loading docks, or restricted access are Client’s responsibility unless included in the Proposal.
Client must disclose known moisture intrusion, mold, asbestos, lead paint, unsafe electrical conditions, unstable surfaces, pest activity, active construction, or other hazards. The Company may stop work when a condition appears unsafe or unsuitable and may resume after the condition is corrected. Unless listed, the scope excludes removal of hazardous material, wall or ceiling repair, waterproofing, stucco or drywall finishing, tile or stone repair, painting, caulking unrelated to the treatment, and restoration of holes from prior products.
The Company and its authorized installers will use reasonable care and industry-appropriate methods. Client warrants that mounting surfaces are structurally suitable or will be made suitable. The Company may use appropriate anchors, shims, spacers, offsets, and minor field adjustments needed to install the approved product safely and operate it properly.
Client must identify concealed or embedded plumbing, electrical wiring, low-voltage cable, HVAC lines, sprinkler or fire-suppression components, waterproofing, post-tension cables, radiant systems, and other hidden infrastructure, and provide accurate plans when available. Ordinary visual inspection cannot reliably locate every concealed component. To the extent permitted by law, Client is responsible for damage arising from an undisclosed or not reasonably detectable concealed condition, except to the extent caused by the Company’s failure to exercise reasonable care.
Stone, glass, tile, veneer, plaster, aged drywall, specialty wallcoverings, millwork, and previously damaged or inadequately supported surfaces may crack, chip, delaminate, or reveal hidden damage during normal drilling or removal. The Company will notify Client of a material concern it observes, but is not responsible for pre-existing conditions or the failure of a substrate that appeared serviceable. Repairs by a painter, electrician, stone contractor, glazier, carpenter, or other trade are excluded unless expressly included.
The Company may photograph measurements, concealed conditions, wiring, installed products, and completed work for project documentation and warranty administration. The Company will not publish images that identify Client or the property without permission or another lawful basis.
Textiles naturally can show slubs, knots, weaving variations, stiffness, wrinkling, memory lines, shadowing, sheen, color variation, pattern drift, bowing, skewing, puckering, stretch, shrinkage, and changes caused by humidity, temperature, sunlight, gravity, cleaning, and use. These are not defects when within the material’s normal characteristics or customary trade and manufacturer tolerances. Unless a written specification states otherwise, soft treatments may vary by approximately 1/2 inch in finished dimension, and hems may appear different against uneven floors or ceilings.
Drapery and Roman-shade fabrics may require dressing, steaming, and a settling period. Stack size, pleat depth, return, fold memory, fullness, and how a fabric hangs depend on fabric weight, thickness, lining, hardware, humidity, and opening conditions. Re-pinning, re-hemming, redressing, or moving hardware later because of normal textile movement is a chargeable service unless the condition is a covered fabrication defect.
Exact matches between samples, separate orders, adjacent products, or later replacements cannot be guaranteed. Dye lots and production lots can vary. Pattern placement and repeats are matched as reasonably possible, but seams and repeats may be visible. Wood, bamboo, grass, reeds, leather, metals, and other natural materials vary in grain, tone, texture, and aging and may react to sun, moisture, and climate.
Roller shades – particularly shades wider than approximately 96 inches, tall shades, railroaded fabrics, dual shades, dark fiberglass or PVC materials, and shades with seams – can show waves, ripples, edge curl, fraying, telescoping, light distortion, tube deflection, or a V-shaped appearance. These characteristics can occur from fabric tension and scale and are not defects when within manufacturer tolerances. Inside mounts require light and operating clearances and manufacturer deductions.
“Blackout” describes the opacity of a material, not a promise of total room darkness. Light can enter at edges, above or below a treatment, between layers, through hardware openings, and from reflective surfaces. Side channels, fascia, overlap, drapery, cornices, and layered systems can reduce light but do not guarantee a pitch-black room unless a specific tested multi-layer solution and measurable performance standard are included in the Proposal. Sheer, solar, and light-filtering materials do not guarantee nighttime privacy when interior lighting is brighter than exterior lighting.
DRAPERY STACK AND VIEW: Client understands that, when draperies are open, the fabric stack may partially cover the window, glass, or view. Stack size is determined by the approved fabric, lining, fullness, pleat style, hardware, opening width, and available wall space. The Company cannot guarantee a smaller stack or an unobstructed view unless expressly stated in the Proposal. After approval and fabrication, the stack cannot be reduced without altering or remaking the treatment at Client’s cost, and a normal drapery stack is not a defect.
Motorized products include mechanical, electrical, radio, software, and sometimes cloud-based components. The exact manufacturer’s written warranty in effect for the specified product controls. Warranty periods vary by product and may differ for motors, controls, batteries, power supplies, gateways, remotes, and fabric. General marketing references do not expand a manufacturer’s written warranty.
The Company may provide wiring diagrams or pre-wiring guidance based on manufacturer information, but a properly licensed electrical contractor must verify code, circuit, wire, power-supply, grounding, outlet, junction-box, and access requirements and perform all line-voltage work. Unless specifically included, electrical work, home-automation programming beyond basic shade setup, network configuration, opening walls, patching, and permit inspection are by others. Client is responsible for having compliant, energized power available before installation.
App and smart-home performance depends on product compatibility, radio range, hub or bridge placement, batteries, Wi-Fi, internet service, routers, accounts, passwords, third-party platforms, cloud availability, and software or firmware updates. Delayed response, changed features, loss of integration, or service interruption caused by those external systems is not a product or installation defect. Moving a bridge, changing network equipment, replacing a phone, updating another automation system, or reprogramming scenes after completion is a chargeable service unless included.
Battery charging and replacement are routine Client maintenance. Batteries are consumable items unless the manufacturer’s warranty expressly states otherwise. Power surges, lightning, water, incorrect wiring, blocked operation, forced movement, repeated obstruction, and unauthorized reset, repair, relocation, or programming are excluded from the Company’s workmanship warranty.
Weather warning: An exterior shade, screen, awning, or pergola is not hurricane, impact, storm, security, or life-safety protection unless the Proposal identifies a specific tested and approved rating.
Client must retract or place the product in its manufacturer-required safe position before wind, rain, storms, or other conditions exceed the product’s rating; whenever the property will be unattended; and whenever directed by a weather advisory or manufacturer instruction. Wind, rain, sun, and other sensors are convenience devices and backups, not guarantees. Sensors require power, correct placement, testing, maintenance, and appropriate settings and can fail or be overridden.
Damage caused by use outside product ratings, failure to retract, water intrusion, standing water, salt, corrosion, debris, blocked movement, landscaping, construction activity, power failure, or a disabled or failed sensor is excluded unless a manufacturer warranty expressly provides coverage. Client is responsible for routine cleaning, drainage, inspection, lubrication, and maintenance described by the manufacturer.
Work is substantially complete when the products are installed and usable for their intended purpose, even if minor adjustment, touch-up, replacement part, programming item, or manufacturer warranty item remains. Substantial completion is not delayed by issues caused by Client, other trades, unavailable power or internet, building restrictions, or a product that can be safely used while a minor item is pending.
Client should attend completion, operate the treatments, and identify visible issues. Visible shipping damage, quantity errors, or apparent fabrication or installation issues must be reported in writing as soon as reasonably possible and preferably within seven (7) calendar days after installation. That reporting period does not eliminate rights for a latent defect that could not reasonably have been discovered. A signed completion record or punch list confirms the visible condition of the work at that time.
Before hiring a third party, altering the product, refusing reasonable access, initiating a chargeback, or demanding replacement, Client must give the Company written notice and a reasonable opportunity to inspect and cure. Unauthorized removal, repair, modification, cleaning, or reinstallation can increase costs and may void applicable warranty coverage.
The Company warrants its installation workmanship for one (1) year from the date of substantial completion. During that period, the Company will correct a verified installation defect under normal use without charge for reasonable corrective labor. This warranty does not cover product defects, routine adjustment, changed site conditions, or an issue caused by Client, another trade, or an excluded condition.
For draperies, Roman shades, valances, cornices, and other soft treatments fabricated directly by the Company, the Company provides a limited lifetime warranty to the original purchaser at the original installation address against defects in the Company’s fabrication workmanship under normal interior use. “Lifetime” means the useful life of the original product while owned by the original purchaser at that address; it does not mean the lifetime of the purchaser or building. Fabric, lining, trims, hardware, motors, and materials supplied by others remain subject to their manufacturer or supplier warranties and the inherent-characteristic exclusions in Section 9.
After the first year, removal, reinstallation, travel, shipping, steaming, dressing, access equipment, and on-site service may be charged at then-current rates even when the Company performs a covered bench fabrication repair, unless the Proposal states otherwise.
Hard window treatments, manufacturer-fabricated shades and drapery, shutters, blinds, exterior products, motors, controls, remotes, gateways, power supplies, batteries, and automation components are covered only by the applicable manufacturer’s written warranty, if any, in effect for the ordered product. The Company will reasonably assist the original Client with a claim, but does not enlarge, replace, or independently guarantee the manufacturer’s obligations. Published manufacturer coverage may require registration, proof of purchase, serial numbers, original location, and compliance with maintenance and operating instructions.
Unless an applicable manufacturer warranty expressly states otherwise, warranty coverage excludes:
Warranty service is available only to the original purchaser for the original product at the original installation address and is not transferable unless applicable law or the manufacturer’s warranty provides otherwise. Client must provide proof of purchase, photographs or video, a description of the issue, and reasonable access for inspection. The Company and manufacturer may require return or testing of the affected item.
For a covered Company warranty claim, the Company’s obligation and Client’s exclusive remedy is, at the Company’s option, adjustment, repair, re-fabrication of the defective component, or replacement with the same or a reasonably comparable product. Only the affected item or component is covered, not every product in the room or order. Exact color, dye lot, texture, hardware, or model matching is not guaranteed when an item is discontinued or production has changed.
A repaired or replaced item is covered for the remainder of the original warranty period or 90 days, whichever is longer. Manufacturer processing times, part availability, shipping, and discontinued products may affect timing. After the one-year installation warranty, service calls, removal, reinstallation, freight, travel, parking, access equipment, and programming are chargeable at then-current rates unless the manufacturer or Proposal expressly covers them.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THESE LIMITED WARRANTIES ARE IN PLACE OF ALL OTHER WARRANTIES BY THE COMPANY, WHETHER ORAL, WRITTEN, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY THAT CANNOT LAWFULLY BE DISCLAIMED IS LIMITED TO THE SHORTEST PERIOD PERMITTED BY LAW. SOME RIGHTS AND LIMITATIONS VARY BY STATE, AND NOTHING IN THE AGREEMENT REMOVES A RIGHT THAT CANNOT LAWFULLY BE WAIVED.
Client must follow the product’s operating, cleaning, charging, maintenance, and weather instructions. Unless the manufacturer permits it, do not saturate fabric, apply household chemicals, force a stalled treatment, pull on fabric, manually move a motorized product, or allow furniture, beds, doors, plants, or other objects to block travel.
Window-covering cords and chains can present a strangulation hazard. Client must keep all cords, chains, loops, and remotes away from children and pets; keep cribs, beds, furniture, and climbable objects away from windows and cords; and never remove, disable, or defeat tension devices, stops, anchors, or other safety components. Client must promptly report a loose, missing, or damaged safety device and stop using the affected treatment until corrected.
The Company is responsible for direct physical damage to Client’s property to the extent caused by the Company’s failure to use reasonable care, subject to the other terms of the Agreement. The Company is not responsible for pre-existing damage, latent defects, hidden conditions, Client’s failure to clear or protect the work area, or acts or omissions of Client, building personnel, manufacturers, carriers, utilities, automation providers, or other trades.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS OWNERS, EMPLOYEES, INSTALLERS, SUBCONTRACTORS, SUPPLIERS, AND MANUFACTURERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, PROFITS, RENTAL INCOME, BUSINESS, DATA, PRIVACY, OR ALTERNATE ACCOMMODATIONS, EVEN IF ADVISED THAT SUCH DAMAGE IS POSSIBLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S AGGREGATE LIABILITY ARISING FROM AN AFFECTED PRODUCT OR SERVICE WILL NOT EXCEED THE AMOUNT CLIENT PAID THE COMPANY FOR THAT SPECIFIC AFFECTED PRODUCT OR SERVICE. This limitation does not apply to liability that cannot lawfully be limited, including liability finally determined to result from gross negligence, willful misconduct, or a non-waivable statutory duty.
Neither party is liable for delay or failure caused by events outside its reasonable control, including manufacturer or supplier delay, material shortage, discontinuation, freight or customs delay, labor disruption, building restriction, utility or network outage, fire, flood, storm, hurricane, public emergency, government action, epidemic, war, civil disturbance, or transportation failure. The affected party will communicate reasonably and resume performance when practical. Client remains responsible for completed work, custom goods, and noncancelable commitments.
If Client fails to pay, provide approvals or access, correct an unsafe condition, or otherwise materially breaches the Agreement, the Company may give notice and suspend or terminate the affected work. Client remains responsible for work performed, products ordered or fabricated, noncancelable commitments, storage, demobilization, remobilization, and other lawful damages caused by the breach.
The prevailing party in an action arising from the Agreement is entitled to recover reasonable attorneys’ fees and costs to the extent allowed by law. The Company reserves only those construction-lien, materialman’s-lien, stop-notice, collection, or other security rights that are actually available under applicable law, including Florida Statutes Chapter 713 when applicable, and will follow required notices and procedures. Nothing in the Agreement expands or waives a statutory lien right.
A party asserting a dispute must give written notice describing the facts and requested resolution. The parties will allow a reasonable inspection and cure opportunity and then attempt in good faith to resolve the dispute for at least 30 days before filing suit, unless emergency relief, a filing deadline, a small-claims matter, or preservation or enforcement of lien rights requires earlier action.
Florida law governs the Agreement, without regard to conflict-of-law rules. Unless applicable law requires another venue, exclusive venue for a court proceeding will be in a state court located in Miami-Dade County, Florida, or, if federal jurisdiction exists, the United States District Court serving Miami-Dade County. Each party consents to personal jurisdiction there and waives an objection based on inconvenient forum.
The Agreement is the entire agreement for the project and supersedes prior discussions and representations about that scope. A modification or waiver must be in writing and signed or clearly approved electronically by the party to be charged. Failure to enforce a provision once is not a continuing waiver.
If a provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. Headings are for convenience. “Including” means “including without limitation.” Electronic signatures, approvals, and counterparts are effective as originals.
The Company may use qualified employees, fabricators, installers, carriers, and subcontractors to perform the work. Client may not assign the Agreement without the Company’s written consent, except to a successor owner who assumes all unpaid obligations in writing; warranty transfer remains governed by Section 13.
Notices may be delivered by hand, nationally recognized courier, certified mail, or email to the addresses shown in the Proposal. Contract notices to the Company may be mailed to: Shades By Mia Casa, 3802 NW 32nd Ave, Miami, Florida 33142.
Shades By Mia Casa is Miami’s trusted destination for luxury custom window treatments since 2007. We specialize in shades, blinds, draperies, and motorized solutions with smart home automation for residential and commercial spaces.
(Office - No showroom on site.)
